How UAE Grocery Delivery App ElGrocer scaled banner and sponsored listings revenue 3x with Topsort

Company Overview

Industry
Grocery Delivery, E-commerce
Headquarters
Dubai, UAE
Founded
2015
Key Offering
Online grocery delivery platform and marketplace

ElGrocer is a leading UAE-based grocery delivery platform that has revolutionized how consumers shop for groceries since its founding in 2015. By connecting retailers and CPG brands with shoppers through its app and website, ElGrocer offers a marketplace model akin to Instacart, where retailers list their products for easy online purchasing. Acquired by Etisalat in 2021 and integrated into their Smiles retail arm, ElGrocer continues to drive innovation in the online grocery space.

Challenge

Before partnering with Topsort, ElGrocer faced significant challenges with their ad operations:

Key Challenges:
  • Manual operation of banner ads required extensive time and resources.
  • Limited tracking and reporting on ad performance made ROI measurement difficult.
  • Lack of monetization options for Sponsored Listings in their app and website.
  • No seamless platform for advertisers to self-manage their ad campaigns.

Fahad Abdullah Sheikh, Product Manager at ElGrocer, summarized:
"We needed a way to streamline ad management and empower advertisers with tools to run high-performing campaigns while growing ad revenue steadily."

Solution

In collaboration with Topsort, ElGrocer launched a comprehensive ad platform, enabling advertisers to leverage both Sponsored Listings and Banner Ads with full end-to-end attribution tracking. Topsort’s simple API integration allowed rapid deployment, making the new platform operational within weeks.

Key Features Implemented:
  • Self-Service Tools: Enabled advertisers to independently manage campaigns.
  • Sponsored Listings: Optimized for conversions and overall sales growth.
  • Banner Ads: Designed to enhance brand awareness and drive product visibility.
  • Bidless™ Retail Media Solution: Self-service dashboards for brands to launch their own campaigns with an autobidding algorithm to maximize ROAS.
  • Real-Time Reporting: Provided actionable insights into ad performance metrics.
  • Halo Attribution: Topsort’s Attribution feature field allows ElGrocer to track ROAS for products associated with banner campaigns, delivering granular performance metrics to advertisers.
"Topsort’s technology has allowed us to provide advertisers the opportunity to run high-return ads across ElGrocer’s app and website. We’re thrilled with the results and how their team work with us as one”
Fahad Abdullah Sheikh, Product Manager, ElGrocer
Impact
Future Outlook